This Privacy Policy explains how Ontrak Consulting Group collects, uses, discloses, and protects information when you visit ontrakgrp.com, submit a form, book a consultation, purchase a consulting engagement or digital product, or subscribe to the Security Operating System. By using the Site or Services, you agree to the practices described here, which should be read together with our Terms & Conditions.

We collect information you provide directly (name, email, phone, company details, and information submitted through forms, intake surveys, or bookings), payment information processed by Stripe, PayPal, and Webflow Payments (we do not store full card numbers), and automatically collected technical information such as IP address, browser type, and pages viewed.

We also store information in our CRM,  to manage leads, communications, and scheduling, and may use advertising or retargeting technologies to measure ad performance and show relevant ads to past visitors on other platforms.

We use your information to respond to inquiries, schedule consultations, deliver consulting Services and digital products, process payments, send service-related and (where permitted) marketing communications, operate and improve the Site, analyze usage trends, prevent fraud, and comply with legal obligations. We do not sell your personal information to third parties for their own independent marketing purposes.

The Site uses cookies and similar technologies provided by Webflow, analytics tools, and any advertising platforms we use, to operate the Site, remember preferences, and measure traffic and ad performance. You can control cookies through your browser settings, though disabling them may affect Site functionality.

We share information with service providers who perform functions on our behalf — including Webflow, Stripe, PayPal, and OntrakGrp App — as required by law or legal process, in connection with a business transfer such as a merger or sale of assets, or with your consent. We do not share client business data beyond these circumstances except as permitted under the Confidentiality provisions of our Terms & Conditions.

We use reasonable technical and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction, relying in part on the security infrastructure of the reputable providers we work with (Webflow, Stripe, PayPal, and Ontrak Grp App).

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and tax records, resolve disputes, and comply with legal obligations. Marketing contact information is retained until you unsubscribe or request deletion.

You may unsubscribe from marketing emails or texts at any time. Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information — contact us using the information below to make a request.

The Site does not currently respond to browser “Do Not Track” signals.

The Site and Services are intended for businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

The Site may link to third-party websites, including our payment processors. We are not responsible for the privacy practices of those third parties and encourage you to review their policies directly.

Questions about this Privacy Policy, or requests regarding your information, can be directed to Ontrak Consulting Group at info@ontrakgrp.com or ontrakgrp.com.

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Continued use of the Site or Services after changes are posted constitutes acceptance of the updated Policy.